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YIEN MA

Transforming global experience through localized payments, message templates and customer service chatbot design.

UX designer based in Sydney, Australia. 🥭

Work

About

UX designer based in Sydney, Australia. 🏖️

Resume

Cross-cultural challenges: Localized payments and templated communications

Leveraging local technology to simplify registration, progressive profile completion, and identity verification for Chinese users.

UX designer based in Sydney, Australia. 🌊

UX designer based in Sydney, Australia. 🐳

UX designer based in Sydney, Australia. 🌞

UX designer based in Sydney, Australia. 🦘

UX designer based in Sydney, Australia. 🚢

UX designer based in Sydney, Australia. 🏄

UX designer based in Sydney, Australia. 🐨

UX designer based in Sydney, Australia. 🌈

When plans change: A more human cancellation experience on Airbnb

UX designer based in Sydney, Australia. 🎾

Seamless onboarding: Optimizing user signup and verification for Airbnb

UX designer based in Sydney, Australia. 🍷

UX designer based in Sydney, Australia. 🕶️

Empowering guests and hosts to negotiate refunds, reducing stress, costs, and the need for customer support.

Previously worked as a senior designer at Airbnb.

UX designer based in Sydney, Australia. 🦘

Leveraging local technology to simplify registration, progressive profile completion, and identity verification for Chinese users.

Seamless onboarding: Optimizing user signup and verification for Airbnb

Transforming global experience through localized payments, message templates and customer service chatbot design.

Cross-cultural challenges: Localized payments and templated communications